Rules, Goals, and Balance: Leadership Lessons from a Himalayan TrekLast year, I joined the Sandakphu/Phalut trek with Indiahikes. The trail offers breathtaking views of The Sleeping Buddha and several…Oct 29, 20241Oct 29, 20241
How Addressing Non-Performance Can Benefit EveryoneRecently, I had an insightful conversation with a friend about the challenges managers face when dealing with non-performance. Through my…Jul 30, 2024Jul 30, 2024
In the Trenches of DevelopmentIt’s been some time since I last put pen to paper, and today, I’m thrilled to share my reflections on a series of remarkable products where…Feb 5, 2024Feb 5, 2024
Covid and Whatsapp FeedbackIn the midst of unexpected disruption caused by Covid, our customer PVR changed their customer feedback strategy. As you might recall from…Aug 29, 2023Aug 29, 2023
Enter Elastic SearchIn the last couple of blogs I’ve been writing about MVP and the journey of Smart Platform. If you have not checked them out, take time to…Aug 22, 2023Aug 22, 2023
Robotic Process AutomationIn my previous blog, I spoke about the scalability and throughput of the platform. Manual processes have the same problem and most are…Aug 16, 2023Aug 16, 2023
Scalability and Throughput“The feedbacks are not visible” reported one of the cinemas of PVR. You might remember from my earlier blog, that we had developed and…Aug 8, 2023Aug 8, 2023
Mobile Application & Offline UsageIn the last couple of blogs I’ve been writing about MVP and the journey of Smart Platform. If you have not checked them out, take time to…Aug 1, 2023Aug 1, 2023
First large applicationIn my previous blog I shared the trigger for Smart Platform development, capabilities of MVP and what drove me to keep investing further in…Jul 25, 2023Jul 25, 2023
First Platform VersionIn the previous blog, I mentioned that I built the MVP in a week and it started off with an inquiry from a prospect. One of the customers I…Jul 18, 2023Jul 18, 2023
Smart Platform JourneyAny startup or business must validate its offering with an MVP. One of the common problems that I’ve seen is that the MVP is not scoped out…Jul 11, 2023Jul 11, 2023
Transparency — Building trust with your customersSales teams and commercial teams (of customer) are seen a loggerhead with each other. Both teams tend to believe that the other is getting…Jan 9, 2023Jan 9, 2023
Do your customers love you?Every business requires customers, more customers. Every business owner knows that referrals is one of the best ways to acquire new…Jan 4, 2023Jan 4, 2023
Build your sales pipeline faster than your product!The first product idea that I worked on, in 2009–10 was a solution for educational institutions. I had just left SAP and was running around…Dec 26, 20221Dec 26, 20221
Treat your customers rightAt Smart Commerce Solutions, all our customers were acquired through referrals. One such customer was referred by a friend Tara. One of her…Dec 20, 2022Dec 20, 2022
My first lesson in managementIt was 2001, 15th August when I landed in Leh with my friend Dev for a trek to Markha valley. The tourist season was light that year and…Dec 12, 2022Dec 12, 2022